Maserati Ghibli - Page 261

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In an Emergency
During the Help Call, if the user opens
another page and exits the screen, the
Help Call status bar will be shown on
all the other screens too, displaying
"HELP Call in Progress" in writing and
the call time, if available.
For further information, see the
“Maserati Intelligent Assistant™
(MIA)” guide.
Help Call Not Available Messages
The Help Call is not available in the
following cases:
• during a system update process;
• system error (generic fault, sim fault,
antenna, USB connection, etc..);
• the subscription to the service is not
active or has expired. In these cases,
the Help Call can be temporarily
unavailable.
NOTE:
If a customer has not subscribed to
Maserati Connected Services, the
Help Call will not be available. For
more details, see the official Maserati
website.
Assist Call
The Assist Call service is available only
where the user has an active assistance
coverage.
Assist Call requires the ignition device
to be in RUN or ACC position with a
properly functioning electrical system.
Owners have the ability to activate to
types of Assist Call:
•
Roadside Assistance Call
Road Assistance provides 24 hours
/ 7 days of assistance in case of
vehicle-related problems (towing, flat
tire, etc..) and dispatches roadside
assistance to the vehicle's location.
Enter the “Assist Call” menu of
the "Apps" and touch the “Road
Assistance” soft-key.
NOTE:
When the user selects the "Road
Assistance" soft-key, the vehicle
location will be sent through to the
call center.
• Customer Service Call
Customer Service provides assistance
and support on general enquiries.
Enter the “Assist Call” menu of the
"Apps" and touch the “Customer
Service” soft-key.
NOTE:
• When the user selects the "Customer
Service " soft-key, the vehicle
location will be sent through to
them.
• If a customer has not subscribed to
Maserati Connected Services, the
Assist Call will not be available. For
more details, see the official Maserati
website.