90 Matrix ETERNITY NE System Manual
• You can also set the Rx and Tx Gains for SIP to Digital Trunks and Extensions and SIP to CO Trunks.
• To increase Rx and Tx Gain for SIP to CO trunks, go to '“CO Trunks”’.
• To increase Rx and Tx Gain for Digital Trunks/Extensions, go to '“SIP Trunks”’.
Voice Mail Auto Attendant
1. Click (+) to expand Voice Mail Auto Attendant options.
2. Select a Profile from 1 to 4 as Voice Mail Auto Attendant Profile for the extension. Default: 1.
The Voice Mail Auto Attendant Profile determines the welcome message to be played to mailbox owner
(extension user) when they reach the home node. It also determines whether or not the user should be
taken to the root node directly.
Make sure you also configure the Voice Mail Auto Attendant Profiles when you assign them to extensions.
To configure, click the link Voice Mail Auto Attendant Profile. See “Voice Mail Auto Attendant Profile”.
3. To allow callers to reach the SLT extension using Dial By Name option offered by the VMS Auto Attendant,
abbreviate the extension user’s name to three letters and type it in the Abbreviated Name field.
When the VMS Auto Attendant is used, callers can be prompted to Dial by Name of the desired party
(extension user) instead the extension number.
4. Select the Call Transfer Type for the Day and Call Transfer Type for Night from the following options:
• Transfer when extension answers: When the caller dials the extension number, the VMS Auto
Attendant will transfer the call when the extension answers (goes OFF-Hook).
If the extension does not answer
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, the VMS Auto Attendant will transfer the call to the mailbox of the
extension, if assigned, or take the caller back to the home node.
• Take caller to Mailbox: When the caller dials the extension number, the VMS Auto Attendant will
check if the extension number has a mailbox assigned and transfer the call to the mailbox of the
extension.
• Transfer immediately: When the caller dials the extension number, the VMS Auto Attendant will
transfer the call on the extension without checking whether it is busy or free.
23. The VMS will wait for the duration of the Wait for Answer Timer (default: 15 seconds; the timer is configurable). If the call is not
answered before this timer expires, it is treated as No Reply.
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