266 Matrix ETERNITY NE System Manual
A graph initiates from the ‘Root Node’ and traverses through many menu nodes. It may terminate at an information
node or a message node or a transfer node, but never at a menu node.
Configuring Graphs using Jeeves
You can create up to 4 different graphs in the VMS. Each graph can have maximum of 64 nodes.
Each node has an audio file (containing a voice message of a maximum of 60 seconds) attached to it.
The voice message is played to the When the caller traverses through the graph, at each node the VMS plays the
prompt attached to it. For example, at menu node VMS plays the prompt related to menu options. At information
node, the VMS plays the information prompt. At transfer node since no prompt is required, the VMS simply
transfers the call to the designated destination. You can program the prompt of your choice at each node.
A graph forms the basis of the “Voice Mail Auto Attendant Profile”. The Voice Mail Auto Attendant Profile
determines how calls to the VMS
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will be answered and processed by the VMS, on the basis of the type of graph
assigned to it, and the greeting and welcome messages programmed in it.
When creating a Graph, consider the following points:
• Graph should be very simple to understand and easy to traverse.
• Your graph should have optimum number of nodes, neither too few nor too many.
• While you can offer up to nine different options to the callers at each menu node, we recommend that you
offer not more than 4 options at the menu node, because the callers might forget the first option by the
time they have finished listening to the entire prompt.
• Make sure your graph does not confuse the callers or makes them lose their patience.
• Decide the Graph for extension users having mailbox and the graph for external callers who will be
answered by the VMS.
Decide a simple and easy flow to access the maximum number of extensions—persons and services—in your
organization, and draw a graph.
Example: Here is an example to help you understand how to create a graph:
Prudent Investment is a wealth management company, offering individual investors financial solutions:
• stock broking
• insurance
• mutual fund advisory
The company wants to reinforce its brand promise, Your Interest First.
It wants to use Voice Mail to enhance customer experience and project its image as a company that puts the clients
best interest first. The company wants to use Voice Mail to:
• respond to existing and potential clients 24x7.
• provide information about the Company, service offerings, new retirement plans, hot stock tips, and mutual
funds.
72. These may be incoming trunk calls answered by the VMS Auto Attendant, or calls made by extension users to the VMS to access
their mailbox.
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