278 Matrix ETERNITY NE System Manual
• The audio file of the custom message you have recorded has the same unique file name as the existing
default audio file.
You may recall that each voice message file has a unique file name, and is tagged with a unique Prompt
Number. For example: You have customized the thank you messages as: “Thank you for calling” (default
message: Thank you for your call). Make sure that the new message is saved with the same unique file
name ‘Thankyou.wav’.
• The ETERNITY is connected to a computer (standalone or LAN).
You can upload Custom Voice Messages using Windows FTP or FireFTP. Make sure FireFTP Add-on is installed
in your browser.
Uploading Custom Voice Messages using Windows FTP
1. Click My Computer.
2. Type the current IP Address of the Ethernet Port of ETERNITY NE in the Address bar as ftp://
192.168.1.101
3. Click Go or Press Enter key on your keyboard.
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