Matrix ETERNITY NE System Manual 311
Alarms
What's this?
ETERNITY offers Alarm feature on all extensions.
Alarms can be set and canceled
• by the Operator for extension users.
• by the extension users for themselves.
Alarms can be set as:
• Once Only - A one-time call, where the extension phone rings at the set time.
• Daily - A repeat call, where the extension phone rings at the set time everyday.
Alarms can be served as:
• Personalized - The Operator greets the extension user to serve the alarm request.
• Automated - The system serves the alarm request by playing a voice message or music.
Alarms can be voice-guided, if your ETERNITY NE has the Voice Mail System (VMS) module.
How it works
Personalized Alarm
When the Alarm serving mechanism is configured as 'Personalized',
• The Operator phone rings first
1
, displaying the number of the extension to which the alarm is to be served.
• When the Operator answers this call, a call is placed on the extension on which the alarm is set.
• The extension rings for the duration of the Alarm Ring Timer.
• When the extension user answers the call, the Operator greets the extension user with the time and alarm
message.
• If the extension user does not answer the call till the Alarm Ring Timer has elapsed, the Operator phone
will display a text message notifying 'No Reply' from the extension. The Alarm is now considered as
served.
• If the extension is busy
2
, the Operator phone will display a text message notifying that the extension
number is 'Busy'.
1. The Operator phone rings for the duration of the Alarm Ring Timer. If the Operator does not answer the call, the ETERNITY NE will
make two more Alarm Attempts at an Alarm Attempt Interval of 5 minutes to call the Operator.
2. An improperly placed receiver may also be the cause for the busy tone on the extension phone. In that case, the system will notify
the Operator Phone with the 'OFF-Hook Alert'.
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