Matrix ETERNITY NE - Feature Interaction

Matrix ETERNITY NE System Manual 403
A has set Call Forward to extension B on Busy.
• The system forwards the call for A to B on detecting Busy tone from A.
B belongs to a Department Group and has set Call Forward-If Busy to C within the Department Group.
• If the system detects Busy signal on B, it forwards the call for B to C in the Department Group.
• However, if the caller has called the Department Group instead of calling B directly, the call will land in the
sequence on all Department group extensions. When it is B's turn, the call will not be forwarded to C, B will
ring instead.
C belongs to a Department Group and has set Call Forward-No Reply to D within the Department Group.
• The system waits for the Call Forward No-Reply Timer to expire, and forwards the call for C to D in the
Department Group.
D has set Call Forward to Voice Mail on Busy or No Reply.
• Whenever there is a call for D, if the system does not detect a busy tone from D, it waits for the Call
Forward No-Reply timer to expire.
• The system forwards the call to the Voice Mail Group.
E has set Call Forward Dual Ring on extension F.
• When there is a call for E, the system rings on both E and the destination F.
• E can answer the call at E or at F.
Feature Interaction:
• Do Not Disturb (DND): When DND and Call Forward are set on an extension, DND is given priority.
• You can select the types of calls, i.e. internal calls only, or trunk calls, or both, to be forwarded to
external numbers. You can program the system to forward internal calls only, or trunk calls only or both
trunk calls and internal calls, to the external number. For this, the parameter when Call is forwarded
to an external number must be configured on the extensions.
• The system supports only single-point Call Forward, which means, if the destination extension is also
forwarded, the call will not follow the forwarding path. For example: Calls for extension A are set to be
forwarded to extension B. Call Forward is also set on extension B with C as the destination number.
Calls for A will land on B only and calls for B will land on C only.
• Only one Call Forward Type can be set from an extension. Every new Call Forward Type set overrides
the previous one.
• When the calls are forwarded the extension user gets the feature tone on lifting the handset to indicate
that Call Forward is set on the extension.