Matrix ETERNITY NE - Creating Call Pickup Groups; Configuring Extensions in Call Pickup Groups

Matrix ETERNITY NE System Manual 431
Feature Interactions:
• Call States: Call Pickup will fail if the ringing extension goes into idle state just when you are dialing the
pick-up access code.
• Auto Call Back: Call Pickup will fail if the call ringing on the extension is an Auto Call Back request.
• Alarms: Call Pickup will fail if the call ringing on the extension is an Alarm Call.
How to configure
Creating Call Pickup Groups
On a sheet of paper, list the extensions that are to be grouped into a Call Pickup Group. Make as many Call Pickup
Groups as required. Assign each group a number.
The numbering of Call Pickup Groups must start from 01 and end at 08.
Configuring Extensions in Call Pickup Groups
For this feature to function, go to Basic Settings of Jeeves,
• Configure “Call Pickup Group”. You may refer to the sheet of paper you prepared.
• For each SLT/DKP/SIP extension assigned to a CPU Group, make sure Call Pickup is enabled in the
“Class of Service (COS)” of the extensions for the Day and Night. Default: Enabled. See “Basic Settings”
for instructions on configuring COS of different Extension types: SLT, DKP, SIP.
How to use
For EON & Extended IP Phone Users
To pick up a ringing extension in your Group:
• Press DSS Key assigned to Call Pickup Group.
OR
•Dial 4.
Call Pickup
Group Number
SLT Extensions DKP Extensions SIP Extensions
01 201, 202, 203 301 303, 304, 305
02 204, 205, 206 302 306, 308, 309
03 207, 208, 209, 210 310, 311
:
08