446 Matrix ETERNITY NE System Manual
Call Taping
What's this?
Call Taping allows extension users to record the telephone conversations they have with other extensions or
external numbers, without the opposite party coming to know about it.
This feature is useful for keeping records of important conversations. For this feature to work, the system must
have the Voice Mail System present.
You can tape:
• Incoming and outgoing external calls.
• Incoming and outgoing internal calls.
Calls are taped in a common mailbox assigned to this feature. Extension users with access to the mailbox can
retrieve and listen to the recorded conversations.
To be able to record external incoming and outgoing calls, a list of phone numbers (both incoming and outgoing)
must be programmed in the Call Taping Profile. This Profile is assigned to the extensions on which Call Taping is to
be used.
Incoming calls without Calling Line Identification (CLI) can also be taped.
To be able to record internal calls, the Call Taping for Internal Calls must be enabled on the extension.
• Use this feature in accordance with the local privacy laws.
• Matrix Comsat is not responsible for any mis-/abuse of this feature by users.
How it works
• A and B are extensions. Both have Call Taping parameters configured in the Call Taping Profile assigned
to them.
• C and D are external parties.
• E is the mailbox extension.
A calls C
• The system matches the dialed number with the numbers configured in the Tape Outgoing calls made to
numbers in the Call Taping Profile assigned to A.
• The system finds a match. When speech is established, the system starts recording the conversation
between A and C automatically in Be's mailbox.
• Call Taping Beeps will be played to A and C, if this feature is enabled.
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