Matrix ETERNITY NE - Call Transfer - Trunk to Trunk; Call Transfer - Blind Transfer to VMS

Matrix ETERNITY NE System Manual 457
Call Transfer - Trunk to Trunk
• C calls a Trunk of the ETERNITY.
• The Operator answers the call.
• B is out of office, but is available at external number D.
• The Operator puts C on hold by dialing Flash.
• The Operator dials trunk access code and calls the external number D.
• The Operator may:
Wait for D to answer the call, transfer the call if D accepts the call. (screened transfer)
OR
Transfer the call as soon as D's phone starts ringing. (transfer while ringing)
• C and D are now in speech for the duration of the Trunk-to-Trunk Inactivity Timer
25
.
• A warning tone is given at the end of the Trunk-to-Trunk Inactivity timer (programmable; default: 90
seconds). On expiry of this timer, the call is disconnected.
• To extend the call, either C or D must dial any digit in tone (DTMF), except '##'.
Dialing ‘##’ to extend the (Trunk to Trunk Transfer) call will result in Call Disconnection.
In the case of Trunk-to-Trunk transfer, both parties in speech on trunk lines must be informed that their call
would be disconnected at the end of the Trunk-to-Trunk Inactivity Timer and that they must dial any digit,
except ‘##” to extend the call.
Call Transfer - Blind Transfer to VMS
• C calls a Trunk of ETERNITY. C wants to talk to A.
• The Operator attends the call.
• The Operator puts C on hold.
• The Operator dials Feature Access Code for Blind Transfer to VMS and A's extension number.
• The system hunts for the mailbox assigned to A's extension.
• When the mailbox is found, the Operator gets confirmation tone. C gets connected to A's mailbox.
• C gets voice prompts. C may follow the prompts to leave a message.
• If A does not have a mailbox assigned, the Operator will get an error tone while transferring the call.
• The Operator may retrieve C's call by pressing Hold/Flash/Call Appearance key.
Feature Interactions:
• CLIP and Caller ID Presentation while Transfer: ETERNITY provides the flexibility to display either the
extension number that is transferring the call or the held party's number, i.e. the number of the party that is
about to be transferred. Refer “Calling Line Identification and Presentation (CLIP)”.
• Privacy: Call Transfer-On Busy will not work if the busy extension has Call Privacy from intrusion Tone in
its Class of Service.
• DND: Call Transfer will not work if the destination extension has set DND.
25. The process of Trunk-to-Trunk transfer takes place outside of the PBX. So, the PBX will not know which of the two trunks have
gone ON-Hook. Hence the Trunk-to-Trunk Inactivity Timer. The call is automatically disconnected when this timer expires.