600 Matrix ETERNITY NE System Manual
Emergency Detection and Reporting
What’s this?
When an emergency call is made from an extension, the system dials out the number using any of the free trunks
selected for routing Emergency Numbers. Since the number is dialed out by the PBX, the Emergency Service that
attends to the call will be able to locate the PBX, but not the extension that made the call.
Similarly, the Operator too has no way of knowing which of the extensions made the call, thus, making it difficult to
quickly reach and provide help to the extension that made the emergency call.
With the Emergency Detection and Reporting feature, the Operator can know from which extension the emergency
call is being made. Whenever an Emergency call is made by an extension user, the system detects and reports it to
the Operator extension.
How it works
When an extension of ETERNITY NE makes an emergency call,
• the system hunts for the outgoing trunks selected for routing emergency numbers, and dials out the
number from a free trunk.
• simultaneously, the system informs the Operator by ringing on the Operator extension(s) for the duration of
the Alarm Ring Timer (configurable; default: 45 seconds).
• If Operator is a DKP or Extended IP Phone, it will ring continuously, and an emergency message will be
displayed on the LCD.
The emergency message shows the number of the extension which has made the emergency call, in this
case, extension 203.
Mon 20 JAN 10:38
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