Matrix ETERNITY NE - Presence; Publishing Presence; Publishing Presence Messages

696 Matrix ETERNITY NE System Manual
Presence
What's this?
Extension users may want to indicate their availability to callers from other extensions.
For example, an extension user may want to leave his desk for an indefinite period, but does not want to use Call
Forward or set Do Not Disturb. He wants to indicate to callers about his absence. Similarly, extension users who
are present at their desk may want to hide their presence from other users; or they may want to show their current
activity to the other extension users like they are Busy, or are away from their desks, or on the phone with someone
on another call, etc.
With the Presence feature of ETERNITY NE, extension users, including the Operator, can 'publish' their presence
to callers from other extensions. By doing so, they can indicate to the other extensions about their availability.
In the same way, the Presence feature allows extension users to view the 'Presence' status (availability) of the
extensions that they want to call, before making the call or when their call is not answered.
How it works
Publishing Presence
Any SLT, DKP, SIP Extension User can 'publish' their presence by setting any of the messages listed in the
following on their phone, by dialing the access code for this feature.
SIP Extension users who want to publish their presence have two options:
• Using the PUBLISH feature supported by the SIP Client.
• Using the feature access code for Publish Presence supported by ETERNITY NE.
The first option requires the parameter 'PUBLISH' to be enabled in the SIP Extension Settings. Refer
“Configuring SIP Extensions”. By default, this parameter is disabled.
Publishing Presence Messages
0. Absent: When an extension user sets 'Absent' as the message, all incoming internal as well as external
calls will be blocked from landing on his/her extension.
When any other DKP extension user calls this extension, the text message 'User Absent' will appear on
the caller's phone display.
If the extension phone that has set 'Absent' is a DKP, the letter 'A' appears on the phone's display to
indicate absence.
The letter 'A' disappears when the extension user sets a presence message other than 'Absent'.
As 'Absent blocks incoming external as well as internal calls, it can be used as an extension of the “Do Not
Disturb (DND)” feature, which blocks only internal incoming calls.