856 Matrix ETERNITY NE System Manual
• Message Wait - No Message: A voice message can be played to extension users to inform them that
there are no new messages in their mailbox, when the extension users go off-hook.
For example, "You have no new messages".
• DND Notification: A voice message can be played to extension users who try to call an extension that has
set DND.
Voice Message for Dial Tone
Instead of the Dial Tone, you can play a voice message to prompt external callers and extension users to dial
numbers. The system plays the dial tone to the external callers/extension users for a fixed time interval known as
the Dial Tone Timer. If no number is dialed within this timer, the callers/extension users get Error Tone. Since
callers/extension users may not be aware of this timer, the Dial Tone Message can be used to prompt them to dial
the number.
For example, "Please dial the number".
When you record a message for the Dial Tone, make sure that the length of the message is shorter than
the duration of the Dial Tone Timer.
Voice Message for Ring Back Tone
When a caller dials an extension, if the extension is free, the caller gets a Ring Back Tone. Instead of the Ring Back
Tone, the caller can be played a message like: "The dialed extension is ringing.”
When you record the Ring Back Tone message, make sure that the length of the message is shorter than
the duration of the Ring Back Tone Timer.
Voice message for Busy Tone
When a caller dials an extension, if the extension is busy, the caller gets a busy tone. You can have the system play
a voice message instead of the busy tone, like: "The dialed extension is busy.”
When you record the Busy Tone message, make sure that the length of the message is shorter than the
duration of the Busy Tone Timer.
Voice message for Error Tone
When a caller/extension user performs a wrong operation or uses a feature without access, it is possible to play a
voice message of the Error Tone, such as: "Please check the number you have dialed".
Voice message for Confirmation Tone
The system confirms the successful operation of features with a confirmation tone, which can be replaced with a
voice message like: "The requested operation is performed successfully".
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