884 Matrix ETERNITY NE System Manual
Dial by Extension Number
What’s this?
The VMS Auto Attendant allows external callers and extension users to reach directly the desired person in an
organization by dialing the extension number of that person at the home position.
How to use
External Callers
• The VMS Auto Attendant answers the call.
• The VMS greets the caller with the Greeting message followed by the Welcome Message: "Welcome!
Please dial the extension number Or to dial by name press 7. To leave message, press 6. To go to
operator, press 9. For more options, press 0. To disconnect, press #."
• The caller dials valid extension number VMS transfers the call as per the Call Transfer Type selected for
the extension.
• If the extension number dialed by the caller is invalid, the VMS prompts: "The number is not valid."
(Invalno.wav) followed by the prompt: "Please dial the extension number or to dial by name press 7. To
leave message, press 6. To go to operator, press 9. For more options, press 0. To disconnect, press #".
• Dial valid extension number and talk.
Extension Users
• When you call the VMS by dialing 3931,
• The VMS takes you to your mailbox.
• Dial ‘0’ to reach the home node.
• VMS responds with a greeting followed by Welcome Message: "Welcome! Please dial the extension
number Or to dial by name press 7. To leave message, press 6. To go to operator, press 9. For more
options, press 0. To disconnect, press #.
• Dial valid extension number VMS transfers the call as per the Call Transfer type selected for the dialed
extension number. Talk.
• If the extension number you dialed is invalid, the VMS prompts: "The number is not valid." (Invalno.wav)
followed by the prompt: "Please dial the extension number or to dial by name press 7. To leave
message, press 6. To go to operator, press 9. For more options, press 0. To disconnect, press #" .
• Dial valid extension number and talk.
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