1728 Orbit Way - Minden, Nevada 89423 P: 775-782-1700 F: 775-782-1701 info@maxtonvalve.com www.maxtonvalve.com
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The Valve Exchange Program has been developed to provide our customers with an alternative to sending
valves in for repair and return; subsequently experiencing unnecessary down time on the job. This program
offers a fast, economical replacement valve that includes our 2 year limited warranty. The program works
as follows:
Our customer orders a "reconditioned" valve through the VEP program, and as part of the exchange, they
return the valve that needs rebuilding to Maxton within 90 days. The valve that is returned to Maxton
becomes the property of Maxton as part of the exchange, and is placed in our stock after evaluation and
general overhaul.
Prior to calling in a VEP order, customers should have the serial number for the valve the VEP will be
replacing, as well as the size and type of flange(s) required on the valve. (Please note that it is company
policy that all valves shipped from Maxton go out with flanges attached). Upon placing the order, the serial
number is used to confirm the valve model - we only exchange "like for like" - this means that the valve
model returned to Maxton must be the same as the model ordered for it’s replacement. Upon confirmation
of the serial number, the Customer Service Representative will continue with your order and obtain the
usual information including PO number, ship to address, how to ship, as well as the flange information.
Please note that VEPs do not come with coil assemblies - if you need coils included with your order they are
available for an additional charge, just advise your Customer Service Rep.
The customer is provided with a "Return Authorization Number" - it is important that this number be noted
on the outside of the box, as well as included on any documentation inside with the valve. The valve must be
returned to Maxton within 90 days to receive credit for the core charge. To avoid any additional charges be
sure to return your valve with the appropriate flanges.
In addition, we also offer a Repair and Return Program. Customers who wish to have their present valve
repaired and returned should contact the Sales Department for a Return Authorization Number. Once the
valve is received in our shop it generally takes 2 weeks for the evaluation, repair, and testing of the valve. If
turnaround time is important, it is advisable to consider the VEP program as an alternative.
Please note that UC3/3A/3AM valves are no longer manufactured and cannot be accepted as part of a valve
exchange or as a repair and return order. For replacement of a UC3/3A/3AM valve, please call the Sales
Department with your job specs to assist us in recommending a suitable replacement valve for you.
VALVE EXCHANGE PROGRAM LETTER
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