The ice maker is not The refrigerator is not connected to a Connect refrigerator to water supply and turn water shutoff
producing ice or is not water supply or the water supply valve fully open.
producing enough ice shutoff valve is not turned on
There is a kink in the water source line A kink in the line can reduce water flow. Straighten the water
source line.
The ice maker is not turned on Make sure the ice maker is on. See "Ice Maker."
The refrigerator has just been installed Wait 24 hours after ice maker installation for ice production
to begin. Wait 3 days for full ice production.
The refrigerator door is not closed Close the door firmly. If it does not close completely, see
completely "The doors will not close completely."
A large amount of ice was recently Allow 24 hours for ice maker to produce more ice.
removed
An ice cube is jammed in the ice Remove ice from the ejector arm with a plastic utensil.
maker ejector arm NOTE: On some models, press the lever which opens the ice
maker door to access the ejector arm.
A water filter is installed on the Remove the water filter and operate the ice maker. If ice
refrigerator volume improves, then the filter may be clogged or
incorrectly installed. Replace filter or reinstall it correctly.
A reverse osmosis water filtration This can decrease water pressure. See "Water Supply
system is connected to your cold Requirements."
water supply
The ice cubes are hollow or The water shutoff valve is not fully Turn the water shutoff valve fully open.
small open
NOTE: This is an indication
There is a kink in the water source line A kink in the line can reduce water flow. Straighten the water
of low water pressure.
source line.
A water filter is installed on the Remove filter and operate ice maker. If ice quality improves,
refrigerator then the filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
A reverse osmosis water filtration This can decrease water pressure. See "Water Supply
system is connected to your cold Requirements."
water supply
Questions remain regarding water Call a licensed, qualified plumber.
pressure
Off-taste, odor or gray
color in the ice or water
Recently installed or replaced Discard the ice and wash the ice storage bin. Flush the water
plumbing connections. New plumbing system with 4 gal. (15 L) of water. Allow 24 hours for the ice
connections can cause discolored or maker to make new ice, and discard the first 3 batches of ice
off-flavored ice and water, produced.
The ice has been stored too long Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
The water has been stored too long Dispense at least 1 qt (1 L) of water per week to maintain a
fresh supply.
Odor from stored food has transferred Use airtight, moisture proof packaging to store food.
to the ice
There are minerals (such as sulfur) in A water filter may need to be installed to remove the
the water minerals.
There is a water filter installed on the Gray or dark discoloration in ice may indicate that the water
refrigerator filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter.
See "Water Dispenser" for water filter flushing instructions.
The water filter needs to be replaced Replace the disposable water filter at least every 6 months or
when indicated. See "Water Filtration System."
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