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MEC BIKE MANUAL
ThANKs for choosINg AN MEc BIKE.
ANd ThANKs for INvEsTINg IN AN AcTIvITy
ThAT’s pArT of A MorE sUsTAINABLE fUTUrE.
WE hopE yoUr NEW BIKE provIdEs yEArs
of fUN ANd oUTdoor ExpLorATIoN.
ENjoy ThE rIdE.
Bikes can be serviced only at MEC stores with bike shops.
Find MEC stores that sell and service bikes at mec.ca/bikes
MEC Bike Service Agreement
During its first year your bike may require minor adjustments. You can
bring your bike to an MEC store with a bike shop for free adjustments
and minor maintenance for one year after purchase. Adjustments and
maintenance include tightening of gear and brake cables, bearing
adjustments, minor wheel truing, and general check ups. The Service
Agreement covers the cost of service and labour and does not include
the cost of replacement parts or advanced repairs. Any part found to be
defective is covered by our Rocksolid Guarantee.
Rocksolid Guarantee
Like many retailers, we guarantee our products; if an item hasn’t met
your expectations, you can bring it back. Unlike most retailers, we also
guarantee the product selection advice oered through our catalogue,
website, and sta; if an item you’ve purchased based on this advice turns
out to be unsuitable, you can bring it back. In either case, simply return
the item for exchange, refund, repair, or credit.
Both the Rocksolid Guarantee and the Bike Service Agreement cover
normal use and riding conditions. Damage caused by accidents, misuse,
or abuse is not covered. Normal wear and tear on items such as tires,
tubes, cables, and brake pads is not covered. The Service Agreement
applies to the original owner only. Please provide your receipt when
bringing your bike in for service. Bikes cannot be returned or serviced
at MEC stores without bike shops.
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