This manual describes the process of charging a Mercedes-Benz EQB electric vehicle, focusing on both public and home charging options, and the associated digital services.
Function Description:
The Mercedes-Benz EQB is an electric vehicle that can be charged using various methods, including Level 1, Level 2, and Level 3 (DC Fast Charging) stations. The Mercedes me Charge network provides integrated access to a wide range of charging providers, including ChargePoint®, EVgo®, and Electrify America®, streamlining the payment and activation process through a single platform. The Mercedes me connect app serves as the central hub for managing the vehicle's charging features, account setup, and locating charging stations.
Important Technical Specifications:
- Level 1 Charging: Provides 2-4 miles of range per hour, with speeds up to 1.9 kW. Utilizes a standard 120V household outlet. This is the slowest charging option and generally not recommended unless no other options are available.
- Level 2 Charging: Offers 20-30 miles of range per hour, with speeds up to 9.6 kW on 40 amps. Suitable for both home and public charging, allowing for a full charge overnight.
- Level 3 (DC Fast Charging): The fastest method, with station outputs ranging from 50 to 350 kW. The EQB can support charging speeds up to 100 kW, enabling a 10-80% charge in approximately 30 minutes.
- Complimentary DC Fast Charging: EQB owners receive two years of unlimited complimentary 30-minute charging sessions at Electrify America stations upon activation of Mercedes me Charge. This benefit is contingent on the Mercedes me Charge service being activated.
- RFID Card: A key-sized RFID card is included in the Welcome Kit for easy authentication and payment at most charging stations. It is important to note that the RFID card is not accepted at Electrify America stations.
Usage Features:
- Mercedes me Connect App Integration: The Mercedes me Charge network is fully integrated into the Mercedes me connect app, eliminating the need to download or register for multiple charging provider apps.
- Account Activation: To activate Mercedes me Charge, users must register their Mercedes me connect account, link their vehicle to the app, and then connect their account with ChargePoint through the "Activate Mercedes me Charge" tile in the app. The RFID card number can be entered during registration, though it's not strictly required for initial registration.
- Finding Charging Stations:
- MBUX Center Display: Users can find charging stations by opening the "EQ" menu, selecting "Charging Station Search," and then choosing between "In the Vicinity," "Near Destination," or "Along the Route." Station names can be filtered (e.g., "Electrify America"). Once a station is selected, the location can be sent to the vehicle for navigation.
- Mercedes me Connect App: The app allows users to display charging stations on a map by selecting the charger icon. Filter settings can be adjusted (e.g., "Electrify America network only"). Users can select a station from a list and send the location to the vehicle to start route guidance.
- Initiating a Charging Session (Public):
- RFID Card: For ChargePoint and EVgo stations (but not Electrify America), users can hold the RFID charge card to the marked area on the charging station.
- MBUX Center Display: Users can open charging station details, press "Start charging session," select the charging plug ID corresponding to their vehicle, and then press "OK" to confirm. The vehicle must be turned off to unlock the charger flap and plug in the cable.
- Mercedes me Connect App: This method is recommended for Electrify America stations. Users first plug the cable into the vehicle, open the charging location in the app, select the station ID, and tap the "Charge" button to activate the session. To stop charging, press the illuminated button next to the charging socket. Some stations may require authentication to unlock the charger cable.
- Navigation with Electric Intelligence: For long-distance travel, this feature calculates a route that includes necessary charging stops and prepares the battery for the fastest charge, minimizing time spent at stations.
- Home Charging: The manual recommends the ChargePoint® Home Flex wall box, installed through Qmerit®. This smart charger connects to WiFi, allowing users to schedule charging sessions and set reminders.
Maintenance Features:
- Customer Assistance: For any assistance, users are advised to contact their dealer or call Customer Assistance at (855) 502-3851.
- Vehicle Information: Users can consult their dealer or the Mercedes-Benz website for more information on their vehicle's peak charge rate and estimated charging times.
- RFID Card Management: While not explicitly detailed as a maintenance feature, the RFID card is a physical component that should be kept secure and its number recorded during registration for potential future reference.
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