Customer assistance
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GETTING ROADSIDE
ASSISTANCE
To fully assist you should you have
a vehicle concern. Ford offers a
complimentary roadside assistance
program. This program is separate
from the New Vehicle Limited
Warranty. The service is available:
• 24-hours, seven days a week
• for the Basic warranty period
(Canada) or New Vehicle Limited
Warranty period (U.S.) of three
years or 60,000 km (36,000 miles),
whichever comes first on Ford and
Mercury vehicles, and four years or
80,000 km (50,000 miles) on
Lincoln vehicles.
In the United States, you may
purchase additional roadside
assistance coverage beyond this
period through the Ford Auto Club
by contacting your Ford or Lincoln-
Mercury dealer.
• Roadside assistance will cover
• changing a flat tire
• jump-starts
• lock-out assistance
• fuel delivery
towing to the nearest Ford of
Canada or Ford Motor Company
dealership, or towing to your
selling dealership if within 56 km
(35 miles). Even non-warranty
related tows, like accidents or
getting stuck in the mud or snow,
are covered (some exclusions
apply, such as impound towing or
repossession.
Using roadside assistance
Complete the roadside assistance
identification card and place it in
your wallet for quick reference. In
the United States, this card is
found in the Owner Guide portfolio
in the glove compartment in Ford
vehicles and is mailed to you if you
own a Mercury or Lincoln. In
Canada, it's found in the Roadside
Assistance book in the glove
compartment.
To receive roadside assistance in
the United States for Ford or
Mercury vehicles, call
1-800-241-3673 or if you own a
Lincoln vehicle, call
1-800-521-4140. In Canada call
1-800-665-2006.
Should you need to arrange
assistance for yourself, Ford will
reimburse a reasonable amount. To
obtain information about
reimbursement, call
1-800-241-3673 in the United
States for Ford or Mercury
vehicles; or if you own a Lincoln
vehicle, call 1-800-521-4140.
Call 1-800-665-2006 in Canada.
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