Local Repair Service
Always return your outboard to your local authorized dealer should the need for
service arise. Only he has the factory trained mechanics, knowledge, special
tools, equipment, and genuine parts and accessories to properly service your
engine should the need occur. He knows your engine best.
Service Away from Home
If you are away from your local dealer and the need arises for service, contact
the nearest authorized dealer. Refer to the Yellow Pages of the telephone
directory. If, for any reason, you cannot obtain service, contact the nearest
Mercury Marine Service Office.
Parts and Accessories Inquiries
All inquiries concerning genuine replacement parts and accessories should be
directed to your local authorized dealer. The dealer has the necessary
information to order parts and accessories for you. When inquiring about parts
and accessories, the dealer requires the model and serial number to order the
correct parts.
Service Assistance
Satisfaction with your Sterndrive or Inboard product is very important to your
dealer and to us. If you ever have a problem, question or concern about your
Sterndrive or Inboard product, contact your dealer or any authorized Mercury
Marine dealer. If additional assistance is required, take these steps.
1. Talk with the dealership's sales manager or service manager. If this has
already been done, then contact the owner of the dealership.
2. Should you have a question, concern, or problem that cannot be resolved
by your dealership, please contact Mercury Marine Service Office for
assistance. Mercury Marine will work with you and your dealership to
resolve all problems.
The following information will be needed by the service office:
• Your name and address
• Daytime telephone number
• Model and serial number of your outboard
• The name and address of your dealership
• Nature of problem
Mercury Marine Service Offices
CONTACT INFORMATION FOR MERCURY MARINE CUSTOMER
SERVICE
For assistance, call, fax, or write. Please include your daytime telephone
number with mail and fax correspondence.
OWNER SERVICE ASSISTANCE
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