Note: If you want to hang it on the wall, make sure it doesn't shake or fade,
because if the device is hit, it may be damaged and it won't work properly.
roubleshooting: Unstable connection on the
Mercusys router
This Article Applies to:
AC12 AC12G MW305R MR90X MR80X MR70X MR50G
There are multiple factors that cause your internet connection to randomly
disconnect. Please read possible solutions below which may fix an internet
unstable.
Case One: Both the wired connection and wireless connection are unstable
For possible solutions, please see the following:
1. Disconnecting the Mercusys router from the modem (the piece of
hardware supplied by your Internet company), then only connect your
computer to the modem directly. If your computer cannot get a stable
connection from your modem, it indicates the issue is on your modem
or Internet Service.
2. If there is no problem with the modem, please try the following tips:
• Check that the Ethernet cable is connected securely to the WAN port
on your router and that the cable is not loose or attached poorly. To
check if there is any problem with the Ethernet cable, replace it with
another Ethernet cable and see if the issue persists.
• Try to change DNS servers on your router.
Please log into the web management page, then please click the
Advanced>>Network>>Internet.
Then click the Advanced Setting, please change the DNS Address to
the “Use the following DNS Address”, then please change the Primary
DNS:8.8.8.8; Secondary DNS:8.8.4.4.
To Next Page
Loading...
