Meridian Link/Customer Controlled Routing - Page 2

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ii

553-3202-210 Standard October 1998

Table of Contents

Default Chapter3
- Publication History3
- Table of Contents5
- About this Guide15
- References18
Chapter 1: Meridian Link/Ccr19
- Co-Residency Overview19
- Meridian19
- Keycode22
- Ethernet LAN-Based PC23
  - Module Address and Module Name25
Chapter 2: Overview of Meridian Link27
- Meridian Link Application31
  - Operating System Overview31
- New with Meridian Link Release 5C32
- Link Overview33
  - AML and the Host Link (or Meridian Link)33
  - Meridian Mail Link34
- Diagnostic Tools34
- Host41
- Meridian Mail Software Requirements44
- Operations, Administration, and Maintenance (OA&M)44
Chapter 3: Overview of Customer Controlled Routing45
- CCR Application48
- New with CCR Release 3C50
- Application Module Link50
- Diagnostic Tools50
  - System Console and Maintenance Console50
  - CCR Administration and Maintenance51
- Consoles/Printers51
  - Hardware Overview52
  - Software Overview54
Chapter 4: Meridian Link/Ccr Hardware57
- IPE Module57
- Application Module68
Chapter 5: Hardware Installation Overview105
- Preparing for Installation105
- Installing an IPE Module or an Application Module106
Chapter 6: Site Survey/Installation Checklist109
- General Information109
- Delivery Information111
- Meridian 1 Software Checklists112
- Meridian Mail Hardware Checklist to Support Meridian Link118
- IPE Module and Application Module: Meridian Link/Ccr Software119
- Hardware122
- Equipment Room Information123
- Power and Ground Considerations124
- Equipment Cabling125
- Equipment Room Cooling Conditions130
- Additional Considerations130
- Comments and Recommendations131
Chapter 7: Unpack and Inspect Hardware133
- Receiving the IPE Module and Application Module Components134
- Unpacking the IPE Module and Application Module Components135
Chapter 8: Hardware Installation Procedures137
- Installing the IPE Module138
- Installing the Application Module143
- Installing the Power Supply and Disk/Tape Unit145
- Checking the Card Option Settings (Application Module)147
- Installing an NTAK02 SDI/DCH Card160
- Installing an ESDI or MSDL Card163
Chapter 9: Meridian Link/Ccr Interface Cabling169
- IPE Module Cabling169
- Cabling the Option 11 IPE Module to External Equipment195
  - Cabling to External Equipment195
- Backplane Cable Rerouting for Options 21Ð81 CE/PE and IPE Backplanes203
  - Backplane Cable Rerouting for the NT8D11 CE/PE Module Backplane205
  - Backplane Cable Rerouting for NT8D37 IPE Module213
- Cabling the Options 21Ð81 IPE Module to External Equipment227
- Application Module Cabling234
  - Power Cables234
  - Input/Output Cables237
- Cabling the Application Module to External Equipment245
  - External Modem254
  - Standard October274
- Installing Ethernet LAN Support274
Chapter 10: Installing Peripheral Devices279
- VT220, VT320, and VT420 Terminals279
- Personal Computer Running Reflection 4284
- Meridian Terminal Emulator (MTE 8)285
- Dot-Matrix Printer Switch Settings286
- Laserjet Series II Printer Switch Settings287
- Laserjet Series III Printer Switch Settings288
- Laserjet Series IV Printer Switch Settings289
- Deskjet and Deskjet 500 Printer Switch Settings290
Chapter 11: Peripheral Device Cabling Interface291
- DCE and DTE Connections291
- Using an A/B Switchbox to Share System Consoles294
  - Connecting the A/B Switchbox294
  - Using the A/B Switchbox to Switch Applications295
- Modems296
Chapter 12: Meridian 1 Configuration311
- Conventional Notation311
- Configuration Overview313
- Configuring the VSID, HSID, and AML Prompts314
- Configure ESDI Port (X11 Release 17)317
  - Options 21Ð81 ESDI Configuration317
- Enable ESDI Port (X81 Phase 7 or X11 Release 17)320
- Configure ESDI or MSDL Port (X11 Release 18 or Later)323
  - Option 11 ESDI Configuration323
  - Option 21Ð81 ESDI or MSDL Configuration326
- Enable ESDI or MSDL Port (X11 Release 18 or Later)330
- Configure SDI Port for Conshare (X11 Release 17)333
- Configure SDI Port for Conshare (X11 Release 18 or Later)335
- Enable SDI Port336
- Configuring DNIS to Use Auto-Terminating Trunks337
  - LD 15Ñcustomer Data Block337
  - LD 16Ñroute Data Block338
  - LD 14Ñtrunk Data Block340
- Configuring DNIS to Use Incoming Digit Conversion342
- Configure Devices for Status Change Host Notification348
  - Define Status Message Groups351
  - Assign Telephones to Status Message Groups (Meridian Link)353
- Configure ACD Dns362
- Configure Control Dns (CCR)364
- Configuring a Phantom Loop367
- Configuring a Phantom Superloop368
- Creating a Phantom Set369
- Configuring Dual VAS ID371
- Traffic Statistics372
Chapter 13: Meridian Mail Configuration373
- Meridian Mail Call Processing375
- Configuring Meridian 1 for Meridian Mail376
  - Creating a Meridian Mail ACD Queue376
  - Defining Virtual Agent Dns for Voice Channels378
- Configuring Meridian Mail for Host Enhanced Voice Processing (HEVP)381
Chapter 14: Software Installation, Upgrade, and Update Procedures389
- To Configure the Software after Installing a New IPE Module or Application Module393
- Section 1: to Upgrade Meridian Link from Release 2 to Release 5C or Co-Residency Using a Release 2 Backup Tape394
- Section 2: to Upgrade Meridian Link from Release 3 to Release 5C or Co-Residency Using a Release 3 Backup Tape395
- Section 3: to Upgrade Meridian Link from Release 4 to Release 5C396
- Section 4: to Upgrade Meridian Link from Release 4 to Co-Residency397
- Section 5: to Upgrade Meridian Link from Release 4B to Release 5C398
- Standard October398
Chapter 15: Link Configuration497
- Default Configuration497
- Changing Your Configuration500
Chapter 16 : Additional Application Configuration503523
- Procedure 18: Turn off Auto-Start523
- Procedure 19: Change the Meridian 1 Customer Number524
- Procedure 20: Schedule Regular Backups525
- Procedure 21: Change the Default System Languages527
- Procedure 22: Configure Terminal Ports529
- Procedure 23: Configure Printer Ports531
  - To Upgrade an Application Module SBC Card from an MVME147 Card to an MVME167 Card535
  - To Upgrade an Option 11 IPE Module to an Options 21Ð81 IPE Module535
Chapter 17: Hardware Upgrade535
- Procedure 24: Software Powerdown536
- Procedure 25: Hardware Powerdown538
Chapter 18: Acceptance Testing545
- Meridian Mail547
- Using Edit Voice to Create Voice Segment Files547
- Creating a Header File548
- Recording and Trimming Voice Segments548
- Example of Customer Account Balance Query549
- Using Edit Voice for the First Time549
- Hardware and Software Requirements551
Chapter 19: Single Terminal Access551
- Before You Begin552
- Setting up STA555
- Additional Ports558
Chapter 20: Ordering563
- Component Failure Rates568
- List of Terms571
- Index577

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