42 43
Questions? If you have questions, or to begin the service process, please visit
us at
https://ocul.us/questsupport
for Oculus related product questions, and
https://portal.facebook.com/support
for all other product inquiries.
Limited Consumer Warranty
– Canada
If you are a consumer subject to the Quebec
Consumer Protection Act
,
the following applies to you in replacement of any Facebook Technologies
Limited Consumer Warranty provided with your purchased product:
Who Is This Warranty From? This limited consumer warranty (the “Warranty”)
is issued by Facebook Technologies, LLC (“Facebook Technologies”, “we”, or
“us”), having a place of business at of 1601 Willow Road, Menlo Park, CA 94025.
Who Is This Warranty To? Facebook Technologies issues this Warranty to you,
as a consumer who has purchased a new, covered product from Facebook
Technologies or an authorized retailer (“you”) in Canada. This Warranty is
not available to products that were purchased from any source other than
Facebook Technologies or an authorized retailer.
What Does This Warranty Do? This Warranty gives you specific legal rights,
and you may also have other rights, which vary from state to state and country
to country.
This Warranty does not affect any rights you have under the laws
in your jurisdiction
concerning the sale of consumer goods.
What Does This Warranty Cover? This Warranty covers defects and
malfunctions in the new Facebook Technologies product(s) it accompanies
(the “Product”). We warrant that the Product will, under normal and intended
use, function substantially in accordance with our technical specifications or
accompanying product documentation (the “Warranted Functionality”) during the
Warranty Period. If and to the extent the Product needs Facebook Technologies
software or services to achieve the Warranted Functionality, we will make and
keep software and services available during the Warranty Period. We may update,
modify or limit such software and services in our sole discretion so long as we
continue to maintain (or exceed) the Warranted Functionality.
Product registration is
not
required as a condition to coverage under this
Warranty, but some Facebook Technologies products require periodic
connection to an online Facebook Technologies account to ensure
full functionality.
How Long Does Coverage Last? This limited Warranty continues for one
(1) year from the date of purchase or delivery of the Product, whichever is
later (the “Warranty Period”).
What Will Facebook Technologies Do If There’s a Problem With The
Product? If your Product is defective or malfunctioning, we will either repair
or replace that Product, or update software or services, so that the Product
performs substantially according to the Warranted Functionality. The approach
taken to resolve any issues will be at our sole choice. If we determine that a
product should be replaced, the replacement may be a new, refurbished, or
remanufactured Product. If we determine, in our sole discretion, that none of
the listed means are reasonable to correct for a defect or malfunction, then
we may refund to you the price you paid to purchase the Product.
How Can You Get Service? First, tell us about the issue. If you have a
problem with your Product, please visit us at
https://ocul.us/questsupport
to get helpful service and contact information, and to submit a claim form
to obtain warranty service.
If it is necessary for you to send your Product in for service, we will provide you
with a pre-addressed shipping label, and you will have to send the Product in
with your proof of purchase using that shipping label. Proof of purchase may
not be required if we are able to verify your purchase in advance.
You may be required to pay the cost of shipping the Product to us, and by
sending the Product, you agree to transfer ownership of that Product to
Facebook Technologies. When we receive the product, we will determine if
there is a defect or malfunction covered by this Warranty. If we find a defect
or malfunction covered by this Warranty, we will repair or replace the Product
to provide the Warranted Functionality, and we will send the repaired Product
or a replacement Product, if any, to you at our cost. We may not return the
original Product to you. We cannot guarantee that we will be able to repair
the Product without risk to or loss of programs or data, and any replacement
Product will not contain any of your data that was stored on the original
Product. Any repaired or replaced Product will continue to be covered by this
Warranty for the remainder of the original Warranty Period or ninety (90) days
following your receipt of the replacement or repaired Product, whichever is
greater, provided that if you are a consumer subject to the Quebec
Consumer
Protection Act
, the Warranty Period is further extended for a period equal
to the time during which we had your Product in our possession for the
performance of this Warranty.
To Next Page
Loading...
