Mi CDZ1902 - Frequently Asked Questions (FAQ)

Problem Type
Why doesn't the vacuum-mop carry out
the scheduled cleanup?
Do I need to charge the vacuum-mop for
16 hours the first three times?
What should I do when no water or very lile
water comes out when mopping the floor?
Too much water comes out of the mopping
module
Why doesn't the vacuum-mop resume
cleaning aer charging?
Does the vacuum-mop consume electricity
when it is le at the dock aer being fully
charged?
Vacuum-mop doesn't return to charging
dock aer being moved
Solution
Check whether the baery level is sufficient. The vacuum-mop needs to have a baery
level of 15% or more to start a scheduled cleanup.
When the vacuum-mop is le at the dock, it will consume a small amount of electricity
to allow the baery to maintain optimal performance in sleep mode.
The lithium baery does not suffer from memory effects and can be charged when it
suits you. It is not necessary to wait for 16 hours to fully charge the baery.
Make sure the water tank lid is securely closed.
The vacuum-mop does not resume cleaning in do not disturb (DND) mode, or aer
manually being returned to the dock to charge.
Moving the vacuum-mop may cause it to re-position itself or re-map its surroundings. If
the vacuum-mop is too far from the charging dock, it might not be able to automatically
return on its own, in which case you need to manually place the vacuum-mop onto the
charging dock.
Please check whether the water compartment is filled and the mop is properly installed.
Please clean the mop on a regular basis.
Problem Type
What should I do when the vacuum-mop
does not turn on?
What should I do when the vacuum-mop
does not charge?
Why doesn't the vacuum-mop return to
the dock to charge?
What should I do when the vacuum-mop
does not work as expected?
Vacuum-mop makes a strange noise
Why doesn't the vacuum-mop clean as
efficiently as before, or leave dust behind?
Vacuum-mop cannot connect to Wi-Fi
Solution
The vacuum-mop's baery may be low when the ambient temperature is below 0°C or
above 40°C, please only use the vacuum-mop in environments with a temperature in
the range of 0–40°C. Please charge it before use.
Check whether the power cord is properly plugged into both the charging dock and the
power outlet, and make sure the charging contacts are clean. If not, please wipe the
charging contacts on both the dock and the vacuum-mop clean with a dry cloth.
Check whether there are too many obstacles around the charging dock, place the dock in
a location without any obstacles around it. Make sure there are no obstacles within 0.5
meters on both sides, nor within 1.5 meters in front of the charging dock. Please clean the
dock's signaling area.
A foreign object might be caught in the brush, side brush, or one of the main wheels.
Stop the vacuum-mop and remove any debris.
Please check whether the dust compartment is full, if so, empty it. Furthermore, please
check the filter and clean it if necessary, and also check whether there is anything
wrapped around any of the brushes.
Wi-Fi signal is weak. Make sure the vacuum-mop is in an area with good Wi-Fi coverage.
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the
latest version of the Mi Home/Xiaomi Home app, then try reconnecting.
Turn off the vacuum mop, and turn it on again.
FAQ
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