Chapter 7 Troubleshooting
182
Error
number
Message Cause Corrective action
C11 Parameter • Received parameter
outside numerical value
range
3. Use a compatible cable.
"Connecting a PC to the Product"(P. 33)
4. Turn off the main power and wait a
while before turning back on.
C12 Device • Received an invalid
device control command.
C31 No Data • "COPY" was executed,
but no data is saved to the
receive buffer.
• Transmit the same data once more.
C32 DataTooBig • The received data is too
big for multiple sheet
cutting.
• Change the data size.
C33 Sheet Size • The sheet is too short in
the feed direction.
• Use a longer sheet.
C36 Mark Detect • Unable to detect register
marks
1. Check to confirm the register marks are
placed properly. "Register
Marks"(P. 104)
2. Load the uncurled media.
3. Check the mark detection start position.
4. Check to confirm the register marks are
black and printed on a white
background.
5. Check to confirm the area between the
register marks is clean and free of print.
6. Check to confirm there are no errors in
the mark detection settings.
7. If the area around the register marks is
filled in, set [Mark Detect] > [Mark
FillUp] setting to "ON".
C37 Mark Org • The mark detection result
shows that the register
marks were detected
outside the plotting range.
• Change the layout by referring to
the following: "Reading Range
of Register Marks"(P. 107)
C38 Register mark scale • Unable to detect register
marks
1. Check to confirm the register marks are
placed properly. "Register
Marks"(P. 104)
2. Load the uncurled media.
3. Check the mark detection start position.
4. Check to confirm the register marks are
black and printed on a white
background.
5. Check to confirm the area between the
register marks is clean and free of print.
6. Check to confirm there are no errors in
the mark detection settings.
7. If the area around the register marks is
filled in, set [Mark Detect] > [Mark
FillUp] setting to "ON".
C60 PenEncoder • Unable to detect pen
height.
• Turn off the main power and wait a
while before turning back on.
"Turning Off the Power"(P. 31)
C61 Pen Stroke • The pen height is
incorrect.
1. Make sure the pen line rubber is not
worn or deformed and remains intact.