MIMAKI JFX550-2513 - Page 150

Chapter 5 Troubleshooting
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Saving Log Data to an External Hard Drive
Save the logs to an external hard drive, and send the data to our service engineers by e-mail or other
means.
• Please contact our service engineers if the log data volume is excessive.
1
Connect an external hard drive to the machine (control PC).
2
From MENU on the touch panel, tap [SYSTEM] > [Log collection] > [Manual Log collection
tool].
• The log collection tool starts up. "Log collection tool"(P. 149)
3
Select the data to be collected.
• "All" should normally be selected.
4
Select a destination for saving data to.
• Select [USB], then select the external hard drive to be saved to.
5
Tap [Get Data].
• Data is saved in Zip format to the external hard drive.
Example: 20211001-0903_JFX600-2513_A1234567_P.zip
• The log data has been encrypted and can be sent as is.
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Uploading the Logs to Cloud Storage
If the machine is connected to the Internet, you can save the logs directly to our cloud storage platform.
• Contact your network administrator for more information regarding network connectivity.
• Please be careful of the size of the log data if you are using a metered Internet connection.
1
From MENU on the touch panel, tap [SYSTEM] > [Log collection] > [Manual Log collection
tool].
• The log collection tool starts up. P. 149
2
Select the data to be collected.
• "All" should normally be selected.
3
Select a destination for saving data to.
• Select [Cloud Storage].
4
Set the log data collection interval.
• Set the time period specified by our service engineer.