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Chapter5 Troubleshooting
SYSTEM HALT
When using a 600cc cartridge, the
remaining ink has dropped to less than
60cc.
• Remove and weigh the 600cc cartridge, then
set it again.
• ( P.3-22 “When [Ink Level low] is displayed”)
When using a 600cc cartridge, the
remaining ink has dropped to less than
25cc.
Writing in IC failed in the 600cc cartridge
use and the weight input.
• Make sure that the cartridge is correctly
inserted.
• Reinsert the cartridge.
• Turn the main power OFF, wait a while, and
then turn it ON again.If the same error mes-
sage appears, contact our service desk or
your local distributor to call for service.
There is a slot in which the cartridge has
not been inserted more than a certain
time.
• Set a cartridge.
A problem has occurred in the ink car-
tridge IC chip information.
The used count has exceeded the pre-
scribed value.
• Make sure there is no nozzle clogging
(especially for the white ink).
Remaining ink is 0 in the cartridge (ink
end/ only when the 4-color ink set is
used)?
• Replace with new ink.
The thermistor connection of a heater is
defective.
• Turn off the main power to the machine and
turn it on after a while.
• If the same error message appears again,
contact your local distributor to call for ser-
vice.
The temperature abnormality of the
heater has been detected.
When this error occurred and if the tem-
perature abnormality cannot be
resolved, the power supply of the
machine is forcibly turned off.
• Turn off the main power to the machine and
turn it on after a while.
• If the same error message appears again,
contact your local distributor to call for ser-
vice.
Due to a certain error, the function can-
not be performed.
• Return to the local screen, check the error
status and take a countermeasure.
There remains received data that has
not yet been printed.
• Execute the data clear function. ( P.2-14)
An error occurred in the mounted heads.
• Turn off the main power to the machine and
turn it on after a while.
• If the same error message appears again,
contact your local distributor to call for ser-
vice.
The media width or the media length
required for printing is not enough.
• Change the media to the one with enough
width or length.
• When the media width narrows because the
origin moved, slide the origin to the right to
widen the effective media width.
An error occurred in the main PCB
FROM.
• Turn off the main power to the machine and
turn it on after a while.
• If the same error message appears again,
contact your local distributor to call for ser-
vice.
Message Cause Solution
ERROR 614
Preservation Failure
ERROR 627
RE-INSERT CARTRIDGE
ERROR 628
WRONG INK CARTRIDGE
ERROR 702
THERMISTOR CONNECT
ERROR 710
HEATER TEMP ERROR
ERROR 901
INVAILD OPERATION
ERROR 90f
PRINT AREA SHORT