WARRANTY
Every Modmo bike is covered by a limited warranty of 5 years
against manufacturing defects in materials or workmanships
of the frame & forks and 2 years on other components.
This warranty applies only to the original registered owner of
Modmo Bicycle and is not transferable. This limited warranty
does not apply to normal wear and tear, malfunctions, or
failures due to abuse, neglect, improper repair, improper
maintenance, alteration, modification, accidents, or other
improper use.
It is important that you register your new bicycle within 30
days after purchase in order to activate the warranty and
provide the proof of purchase and a record of the serial
number of your Modmo bike located on the frame.
To activate your warranty, please register your bike through
the mobile app.
4.1. Warranty Overview
• The frame and fork warranty covers the products to be
free from defects in material or workmanship for a
period of five (5) year from the date of receipt. After any
warranty period has elapsed, you may purchase spare
and replacement parts by contacting Modmo.
• Original Modmo batteries except the battery capacity
are warrantied to be free from defects in material or
workmanship for a period of two (2) years from the date
of receipt. Replaced Batteries (If provided) are warranted
to be free from defects in material or workmanship for a
further period of two (2) years from the date of delivery.
• Other components are warrantied to be free from
defects in material or workmanship for a period of two
(2) year from the date of receipt.
For warranty issues, Modmo will cover the cost of labor
involved in handling the warranty service. To receive this
service, the customer should contact Modmo directly, and we
will make the necessary arrangements. If a part or
component is faulty, email contact is preferred, along with a
video or photo of the faulty part.
The warranty does not include:
• All wear parts according to the list of consumable
parts, unless those parts have a production or
material defect
• Damage caused by improper use
• Damage caused by failure to observe the
procedures described in the “Maintenance” section
• Damage caused by improper repair tools and
insufficient care
• Damage caused by the use of used parts
• Damage caused by retrofitting of non-standard
equipment and by technical modifications
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WARRANTY
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