12
Troubleshooting
Problem
• The machine is leaking
u
nderneath the unit.
Reason
• Some condensation is normal,
b
ut if there is an excessive
amount, the Water Tank
(3) may
n
ot be fitted properly.
Solution
1. A small amount of
c
ondensation under the
machine is normal after
m
aking multiple beverages.
2
.
E
nsure that the Water Tank
(
3)
is correctly inserted. Always
switch the machine off entirely
before removing and replacing
the Water Tank
(3).
3. If there are still problems with
leakages, phone the helpline
on 0344 871 0944.
• There is little or no crema
produced.
• The machine may need
descaling or there could be
problems with the capsule.
1. Each time coffee is dispensed,
oils are deposited into the
Nozzle (10). Follow the
instructions on page 8 to
descale the machine.
2. Ensure you are using capsules
that are compatible with the
machine.
3. Check the use by date of the
capsules; stale coffee affects
the crema and taste.
• Coffee is not hot enough. • The machine may need
descaling
1. Follow the instructions on page
8 to descale the machine,
using an appropriate descaling
product compatible with coffee
machines.
• Is the customised
programming memory deleted
when the appliance is
unplugged?
No, the customised
programming is not affected by
the machine being unplugged.
To alter the settings, follow the
instructions on page 6
• The lights on the front Control
Panel
(6) of the machine are
flashing for a long time.
• The machine requires 45-60
seconds to reach optimum
temperature. There could also
be a problem with the Slider
(5).
1. It is normal for the machine to
flash for 45-60 seconds until
the water heats up.
2. If the flashing persists beyond
60 seconds, try opening and
closing the Slider (5) to free up
any lodged capsules. Ensure
the Slider
(5) is completely shut
before making your beverage.
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