10
Helpline
If you are having a problem with your appliance,
please call our Helpline, as we are more likely to be
able to help than the store you purchased the item
from. Please have the product name, model number
and serial number to hand when you call to help us
deal with your enquiry quicker.
UK Helpline 0344 871 0945
EIRE Helpline 1800 409 119
Talk To Us
If you have any questions or comments, or want
some great tips to help you get the most out of your
products, join us online:
Website www.morphyrichards.co.uk/redefine
Blog www.morphyrichards.co.uk/blog
Facebook facebook.com/morphyrichardsuk
Twitter @loveyourmorphy
Email customerhelpline@morphyrichards.co.uk
Contact Us
The iron does not get hot enough. Solution
• Check the garments are not too damp through the
use of too much vapour mist.
• Check that the temperature indicator light (15) is set
to the right level (see ‘Temperature guide’ on page
7).
The temperature will default to MAX when the iron
is first turned on.
Troubleshooting (continued)
The iron is plugged in and switched on
at the socket but will not heat up.
Solution
• This product has an auto shut-off feature. Check
that this has not been activated by pressing either
the precision vapour mist trigger (2) or the precision
temperature control (4) which will wake the product.
• Check that the thermoglass soleplate (3) is not
damaged. For your safety, this product will not
power up if it is damaged.
• Check that the main fuse board in your house has
not tripped. If tripped, contact the customer helpline
(see below).
• Check the fuse in the plug.
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