September 9, 2011 68009482001
9-2 Replacement Parts Ordering: Fax Orders
9.5 Fax Orders
Radio Products and Services Division*
(United States and Canada)
1-800-622-6210
1-847-576-3023 (International)
USFGMD
(Federal Government Orders)
1-800-526-8641 (For Parts and Equipment Purchase Orders)
9.6 Parts Identification
Radio Products and Services Division*
(United States and Canada)
1-800-422-4210, menu 3
9.7 Where to Call for Service
The Motorola System Support Center (SSC) is the primary Motorola contact for service. After
collecting the required information and writing a detailed problem report, contact the Motorola
System Support Center for help with the problem.
9.7.1 Motorola System Support Center (SSC):
Call Motorola System Support Center (SSC):
• Prior to any software reload.
• To confirm troubleshooting results and analysis prior to removing and replacing a Field
Replaceable Unit (FRU) or Field Replaceable Equipment (FRE) to repair the system.
• Phone: (800) 221-7144 for domestic calls
• Phone: (847) 576-7300 for international calls
• Fax: (847) 725-4073
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