Help
Connectivity
Issues
Even though I am
accessing my Camera
from the same Wi-Fi
®
network, I still find my
Camera is shown as
remote. I can only access
it for 5 minutes at a time.
Please check your wireless router
settings. For example, in Buffalo
brand routers there is an option
called Wireless Isolation. Please
disable this option.
Camera When I try to view the
Camera, I get a prompt
for Camera firmware
upgrade. What should I
do?
Please upgrade your firmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve the Camera features.
General Which platforms are
supported for accessing
my Camera?
Windows
®
7*, Windows
®
8*
*Java browser plug-in needed
Mac OS
®
version 10.7 or above
Internet Explorer
®
version 9 or
above Firefox
®
version 18 or above
Chrome™ version 24 or above
Safari
®
version 6 or above Java™
version 7 or above Android™
version 4.2 or above iPhone
®
/
iPad
®
iOS version 7.0 or above.
General What is the meaning of
"Local Camera" and
"Remote Camera"?
When you are accessing your
camera from the same wireless
network (Home) in which it is
configured, it is a local camera.
When you are accessing your
Camera away from your home it
is a remote camera. You may be
using 3G, 4G or 4G LTE or a Wi-Fi
®
connection outside of your home.
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