Troubleshoot your phone
Free up storage
To help your phone perform better, you can remove old and unused items,
like downloads and apps.
Tip: To see how much storage you have left on your device, swipe up from
the home screen and tap Settings > Storage.
» Clear unused files: Swipe up from the home screen and tap Files >
Clean. Follow on-screen instructions to remove items. To view the type
of items, tap Files > Browse, then tap a category (downloads,
images, videos, apps, etc.).
» Uninstall apps: Swipe up from the home screen and tap Settings >
Apps > an app > Uninstall.
» Clear apps data: Swipe up from the home screen and tap Settings
> Apps, then select an app and tap Storage & cache > Clear storage,
Clear cache, or Manage space. Or swipe up from the home screen,
touch and hold an app, then tap App info > Storage & cache >
Clear storage, Clear cache, or Manage space..
» Delete photos & videos: Swipe up from the home screen and tap
Photos, then touch and hold one or multiple items you want to remove
and tap Delete.
Note: If you back up photos and videos to your Google account, when
you delete them from the Google Photos app, they’re also deleted from
your Google account.
» Remove backed up photos and videos over a period of time: To
automatically remove copies from your phone’s internal storage after
30, 60, or 90 days, swipe up from the home screen and tap
Settings > Storage > Storage manager. Tap the switch next to Use
Storage manager to turn it on, then tap Remove photos & videos and
select a duration.
Stolen phone
Find My Device allows you to remotely locate and lock your phone, and
erase its data, to protect your phone in case it's lost or stolen.
Find it: Swipe up from the home screen and tap Settings > Security &
privacy > Find My Device > Use Find My Device
To learn how to use Find My Device, tap lean more. To confirm that you
can find your phone, visit https://www.google.com/android/find/ from
your computer or another device.
Find the IMEI number
You can find the IMEI number by typing *#06# on your phone’s dialpad.
Or swipe up from the home screen and tap Settings > About phone >
IMEI.
Note: For service and support, see Get more help.
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