Problem Cause Solution
During data communica-
tion over WiFi, no data
transmitted, or transmit-
ted data was incomplete.
WiFi radio is not
on.
Turn on the WiFi radio.
You moved out
of range of an ac-
cess point.
Move closed to an access point.
During data communica-
tion over Bluetooth, no
data transmitted, or
transmitted data was in-
complete.
Bluetooth radio is
not on.
Turn on the Bluetooth radio.
You moved out
of range of anoth-
er Bluetooth de-
vice.
Move without 10 m (32.8 ft.) of the other device.
During data communica-
tion over Public / Pri-
vate, no data transmitted,
or transmitted data was
incomplete.
You are in an
area of poor cel-
lular service.
Move into an area that has better service.
VPN is not set up
correctly.
See technical support for VPN setup information.
SIM card not in-
stalled properly.
Remove and re-install the SIM cards.
Data plan not ac-
tivated.
Contact your service provider and ensure that your data plan is ena-
bled.
No sound. Volume setting is
low or turned off.
Adjust the volume.
LEX L10 turns off. LEX L10 is inac-
tive.
The display turns off after a period of inactivity. Set this period to 15
seconds, 30 seconds, 1, 2, 5, 10, or 30 minutes.
Battery is deplet-
ed.
Recharge or replace the battery.
Extreme battery
temperature.
Move device to an area where the ambient temperature is between 0
°C (32 °F) or above 45 °C (113 °F).
A message appears stat-
ing not enough storage
memory.
Too many appli-
cations installed
on the LEX L10.
Remove user-installed applications on the LEX L10 to recover mem-
ory. Select → → Apps → Downloaded. Select the unused
programs and tap Uninstall.
LEX L10 cannot find
any Bluetooth devices
nearby.
Too far from oth-
er Bluetooth devi-
ces.
Move closer to the other Bluetooth device(s), within a range of 10
meters (32.8 feet).
The Bluetooth de-
vice(s) nearby are
not turned on.
Turn on the Bluetooth device(s) to find.
The Bluetooth de-
vice(s) are not in
discoverable
mode.
Set the Bluetooth device(s) to discoverable mode. If needed, see the
device’s user documentation for help.
Maintenance & Troubleshooting | 149
MN001456A01-A | February 2015 | Send Feedback
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