28 Troubleshooting
8. Troubleshooting
Problem
Category
Problem
Description / Error
Solution
Account I am unable to login
even after
registration.
Please check your user name and
password.
Account I receive an error
message saying:
"E-mail ID is not
registered".
Please ensure that you have
registered with us. Tap Sign in to
create an account.
Account What do I do if I
forget my password?
Click on the "Forgot Password"
link on https://
app.hubbleconnected.com/
#lostpassword OR on your
Android™ or iOS application. An
e-mail will be sent to your
registered e-mail address.
Account I am unable to receive
a new password
although I have used
the "Forgot
Password" option.
1. The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2. There might be a delay in
getting your e-mail. Please
wait a few minutes and
refresh your email account.
Setting Up While I am adding a
new Device to my
account, I am not
able to find any
Device to add.
If you are trying to add a Device
which has previously been added
into your account or another
account, you will first have to reset
the Device. Refer to Section 5.5.
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