Troubleshooting Tips
What if I can’t make an Internet connection right
after installation?
• First turn the modem that provides your Internet connection
o for at least 8 seconds, then on, to see if that fixes the
problem.
• Check that the Router’s power adapter is plugged into a live
outlet, and the power button is pushed in.
• Check that the Router’s Ethernet cable is securely plugged
into the WAN/LAN port and that other end of the cable is
plugged into your modem’s LAN port.
• Try plugging an Ethernet cable from your computer or
laptop to the LAN port of the Router. If you can access the
Internet through your computer than the problem is with
your wireless client. Verify that your wireless device has
selected the correct WiFi network and it connected
successfully.
• Try connecting a computer directly to the modem, to verify
that the modem is online.
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