1
Introduction
Support
This guide provides you with the information you need to get started.
For more information and additional support, please visit
www.t-mobile.com/support where you can:
• Review your phone’s User Manual and troubleshooting FAQs.
• View the latest troubleshooting solutions in the Support Forums
or ask a question of your own.
Account Information
Be sure to access your account at My.T-Mobile.com to check your
minutes, pay your bill, upgrade your phone, change your rate plan,
and contact customer service.
You can also access this account information from your phone from
the T-Mobile app.
From your home screen, tap T-Mobile folder > T-Mobile.
Note: Some content and illustrations may differ from your device
depending on the region, service provider, software version, or OS
version, and are subject to change without prior notice.
Note: This device is not suitable for people who have a visual
impairment due to the touchscreen keyboard.
Service
If you are a new T-Mobile
®
customer and your service has not
yet been activated, call Customer Care at 1-800-937-8997 and a
T-Mobile Activations representative will assist you. You will need the
following information when activating service:
• Service Agreement and agent code on your Agreement.
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