Motorola Moto G - For Assistance; Troubleshooting

For Assistance 140
FOR ASSISTANCE
Thefollowingtopicsaddressareasofsupportforyourphone,includingtroubleshooting,account
information,andwarrantyinformation.
TROUBLESHOOTING
Checkthequestionsandanswersbelowforcommonphoneissues.Foradditionalsupport,visit
motorola.com/supporttocheckoutthehelptopicsorifyou'rereallystuck,opttochatonline.
Important:Backupyourphoneinformationbeforeattemptinganyfactoryresets,enteringSafe
Mode,oraforcedPowerOfftoavoidlossofanydata.Toensurebackupandresetareturnedon,
seeBackupandResetSettings.
Check Here First
Issue:Phonefreezes/operationisunstable.
Solution:Reboot(restart)thephone.
n Ifyourphonebecomesunresponsive,tryareboot—pressandholdthePowerKeyuntilthe
screengoesdarkandyourphonerestarts.
Issue:Operationisunstableafteranewapplicationwasinstalled.
Solution:Thenewlyinstalledapplicationmaybethecause.Uninstalltheapplicationinsafemode.
1. Turnonsafemode.
l Ifthephoneison,pressthePowerKey untilyouseethePowerOffoption.

o
PressandholdthePower OffoptiontoseetheReboottoSafeModeoptionandtapOK.

o
YourphonerestartsandshowsSafeModeinthelowerleft.
l Ifthephoneisoff,pressthePowerKeyandwhenthephonevibrates,pressandholdthe
bottomVolumeKey.(Waitforthepoweruptocompletethenrelease.)
"SafeMode"appearsonallscreenswhenyourphoneisinsafemode.
2. Uninstalltheappinsafemode.
l
Fromhome,tapApps >Settings >Appsandthentaptheappyouwanttoremove.
l TapUninstallandthentapOK.
Theappisreportedasuninstalled.
3. Restartyourphone.
l Poweroffandthenpoweron.
Issue:Cannotusephone,mail,orInternet.