Motorola Moto G - My Product is Defective, What Should I Do?

For Assistance 145
WITHMOTOROLAPRODUCTS);OROTHERFINANCIALLOSSARISINGOUTOFORIN
CONNECTIONWITHTHEABILITYORINABILITYTOUSETHEPRODUCTSOR
SERVICESPROVIDEDUNDERTHISLIMITEDWARRANTY.BYMAKINGACLAIM
UNDERTHISLIMITEDWARRANTYYOUACKNOWLEDGETHATYOUUNDERSTAND
THAT.
n SOMEJURISDICTIONSDONOTALLOWTHELIMITATIONOREXCLUSIONOFCERTAIN
DAMAGESSOTHEDISCLAIMERSMAYNOTLIMITYOURLEGALRIGHTSAGAINST
MOTOROLA.THISWARRANTYGIVESYOUSPECIFICLEGALRIGHTS.YOUMAYALSO
HAVEOTHERRIGHTSTHATVARYFROMJURISDICTIONTOJURISDICTION.THIS
LIMITEDWARRANTYDOESNOTSEEKTOTAKETHOSERIGHTSAWAYUNLESSTHE
APPLICABLELAWALLOWSYOUTOCONTRACTOUTOFTHOSERIGHTS.
My Product is defective, what should I do?
1. ReviewtheonlineMotorolacustomersupportwebsiteatmotorola.com/supportfor
troubleshootinginformation.
2. IftheProductisstillnotfunctioningproperlyafteryouhavefollowedtroubleshootinginstructions
suggestedonthiswebsite,pleasecontactMotorolausingthecontactdetailsprovidedonthe
customersupportwebsiteatmotorola.com/support.
3. IfyourProductiscoveredbythisLimitedWarranty,youmayberequiredtodownload,or
otherwiseobtainandacceptsoftwareupdates.Youareresponsibleforanythirdpartydatacosts
incurredwhenobtainingthedownloads.
BeforewecanprovideanyfurthersupportunderthisLimitedWarrantyyoumustfirstcomplywith
thewarrantyprocesses(1),(2),and(3),repairinstructions,andacceptanynecessarysoftware
updates.
4. Ifthesoftwareupdatedoesnotfixtheproblem,youwillreceiveinstructionsonhowandwhere
toshiptheProductforassessment.Wewillgenerallyneed:(i)proofofpurchase;(ii)awritten
descriptionoftheproblem;(iii)thenameofyourmobilenetworkserviceprovider,ifapplicable;
(iv)youraddressandtelephonenumber.Wewillonlyusethisinformationforthepurposesof
processingyourclaimunderthisLimitedWarranty.
5. IftheProductisnotcoveredbythisLimitedWarranty(andyoudonothaveanyotherstatutory
rightsinyourplaceofusualresidence),Motorolawillinformyouoftheavailability,price,and
otherconditionsapplicabletotherepair,replacement,orrefundoftheProduct.