3E. Sprint Worldwide Wireless Service 119
Sprint Worldwide Service
Contacting Sprint
If you experience any issues with voice or data services
while outside of the United States, Sprint offers
customer support 24 hours a day. In the event that you
do experience an issue, try the following actions:
䢇
First try powering your device off and then back on;
this will force your phone to reregister with the
network.
䢇
Try manually selecting another network. Information
for selecting networks can be found in the phone
guide.
If neither of these actions resolves your issue, you will
need to contact customer service (see below). When
calling to report an issue, the following information will
be beneficial in trying to resolve your issue as quickly
as possible:
䢇
Your wireless phone number.
䢇
The city and country you are travelling in.
䢇
Any error message that displays on your phone or
that you heard when trying to place a call.
䢇
If the issue is with data, were you able to place voice
calls?
䢇
If the issue is with voice service, were you able to
access data?
Please call the numbers below if you need
assistance:
While in the United States:
䢇
Call
1-888-226-7212, option 2
.
While traveling outside the United States:
䢇
In GSM mode: touch and hold
0
and then dial
1-817-698-4199, option 3.
䢇
In CDMA mode: enter the country code and then dial
1-817-698-4199, option 3.
There is no charge for this call from your wireless
phone.
From a landline phone when outside the United States:
Sprint Worldwide Customer Support can be reached
from a landline phone at
1-817-698-4199, option 3
.
Access or connection fees may apply. The toll free
numbers below can also be used to contact Sprint
Worldwide Customer Support in the following
countries:
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