Motorola RAZR V3 - Cell Phone 5 MB - Known Issues & Resolutions

V3-Razr Repair Manual
Page 26
Document –ED05020 rev.1.2
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Known Issues & Resolutions
V3-Razr Known Issues
The repairs listed in this section are the only repairs that are
allowed to be performed on the V3 phone in the field. The repair
code and the problem found code must be indicated on your service
link claim for each repair or the claim will be rejected.
Customer
Complaint
SVL
problem
found
code
Root Cause
Resolution/
Service
centre action
Repair
code
Associated
Part #
Repair
Category
Keypad does
not function
MKP01 Gold pads on
keypad
misaligned
with metal
dome
Replace Keypad
flex assembly
RMP01 8489976N02 Minor
(02/22/05)
No Display DIM01 Loose 40 pin
display flex
connector
Reconnect Flex RAS01 8489976N02
Quantity = 0
Basic
(02/22/05)
Missing lines
on CLI
Display
DIS02 Defective CLI
Display
Replace Display
Assembly
RMP01 7290086N01 Minor
(02/22/05)
Missing lines
on main
Display
DIM02 Defective main
Display
Replace Display
Assembly
RMP01 7290086N01 Minor
(02/22/05)
Short
message
time stamp
incorrect
FTR10 Incorrect SMS
time stamp
Upgrade
software to
current version
SWU09 NA Software
(03/30/05)
Always
Display
Insert Sim
SIM01 Broken pin
on SIM
connector
Replace SIM
Block / J-SIM
connector
RMP02 3989888N01 Minor
(04/20/05)
-Problem
not listed
-
Unauthorize
d repair
Use proper
problem
found
codes.
(not codes
above)
N/A Send to
assigned
repair centre
FWD01 NA Send-mot
All defective parts are subject to audit, if a claim is found with a part that is not
defective the entire claim will be rejected.