Motorola RS507 - Troubleshooting

Quick Reference Guide 19
Troubleshooting
Problem Cause Solution
Laser aiming
pattern does not
display when
pressing the Scan
Trigger.
Corded: Interface
cable is not secure.
Cordless: Battery is
not charged.
Verify that the interface cable is
properly connected.
Replace or charge the battery.
Power is not applied
to Imager.
Corded: Verify that the mobile
computer has a charged battery
installed.
Cordless: Replace or Charge Imager
battery.
Scan application on
the mobile computer
is not functioning.
Restart the scanning application on
the mobile computer.
Imager software
does not respond.
Reset the Imager (See Resetting the
Imager on page 18).
Imager does not
decode a bar
code.
Bar code is
unreadable.
Verify that the bar code is not
defective, i.e., smudged or damaged.
Exit window is dirty. Clean exit window with a lens tissue.
Tissues for eyeglasses work well. Do
not use tissues coated with lotion.
Bar code symbology
is not supported or
enabled.
See your system administrator.
Cordless:
Bluetooth
link is disconnected.
Reestablish Bluetooth connection
(See Establish Bluetooth Connection
on page 12).