180
Your phone will
not unlock.
• Have you inserted a new SIM card? Enter the new PIN
code.
• Do you have a replacement phone? Enter the default
phone unlock code —1234.
• Have you forgotten the unlock code? Press
M
to
change the unlock code (you need your security
code).
Your PIN is
blocked.
Enter the PIN unblocking key (PUK1) or contact your
service provider. See “Unblock the PIN Code” on
page 145 for additional information.
Your PIN2 is
blocked.
Enter the PIN2 unblocking key (PUK2) or contact your
service provider. See “Unblock the PIN2 Code” on
page 147 for additional information.
Your SIM card will
not work.
• Is the card inserted the correct way?
• Is the card visibly damaged or scratched? Return the
card to your service provider.
• Check the SIM and phone contacts. If they are dirty,
clean them with an antistatic cloth.
You can’t access
your messages.
Are you in the correct mode?
You can’t cancel
Call Forwarding
or Call Barring.
Wait until you are in an area with good network coverage
and try again.
The
o
(message)
indicator is
flashing.
There is not enough memory available to store another
message. Use the Messages menu to delete one or more
messages.
The battery won’t
charge.
• Check the charger. Is it properly connected? Are its
contacts clean and dry?
• Check the battery contacts. Are they clean and dry?
• Check the battery temperature. If it is warm, let it cool
before recharging.
• Is it an old battery? Battery performance declines after
several years of use. Replace the battery.
• Make sure you have a Motorola approved battery
installed. If you see
Invalid Batt.
in the display, you
will not be able to charge this battery.
Problem Solution
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