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Field Modem MV1
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Field Modem MV1
MOULTRIE MOBILE MV1 – TROUBLESHOOTING GUIDE
SYMPTOM
TEST button is pressed, but Awake LED is o.
Awake LED is on and Battery Level shows only one red LED.
Awake LED is on and Cellular Signal LEDs are o.
Awake LED is on and Camera LED is o.
Awake LED is on, Cellular Signal Strength LEDs are on, and
Server LED is o.
Awake LED is on, Camera LED is on, Cellular Signal Strength LEDs
are on and Wireless LED is on, but photos are not being uploaded.
Awake LED is on, Camera LED is on, Cellular Signal Strength LEDs
are on and Server LED is on, but online settings and Camera settings
are not synchronized.
Batteries do not seem to last long enough.
Getting too many photos.
Data plan is being used up too quickly.
POSSIBLE CAUSE
1. Batteries not installed or batteries are dead.
2. Modem is not functioning properly
1. Batteries are very low.
1. Not enough time allowed to determine signal strength
2. Insucient Verizon 3G network coverage
1. Not enough time allowed to determine Camera Communications
2. Camera USB Cable is not connected to Camera
3. Camera is not turned on
4. Camera batteries are dead
5. Camera USB Cable is improperly connected
6. Camera USB Cable is damaged
7. Internal communication fault
1. Not enough time allowed to determine Wireless Communications
2. Wireless Modem is not active.
3. Moultrie network server is down
1. Modem has not connected to network yet based on
“Transmit Frequency” setting
2. No new photos have been taken
3. No SD card in camera or SD card is full
4. Monthly data limit has been reached
1. Modem has not connected to network yet based on
“Transmit Frequency” setting
1. Modem “Transmit Frequency” set to “immediate”
2. Large number of photos being captured and transmitted.
3. Lithium or alkaline batteries are not being used
1. Camera is set to take more photos than necessary
1. Number of photos being captured is high
2. Monthly data plan is too small
3. Requesting a large number of high resolution images.
POSSIBLE SOLUTION
1. Install fresh batteries
2. Contact Moultrie Customer Service
1. Install fresh batteries
1. Allow at least 20 seconds for signal strength to be established.
2. Move Modem to less obstructed location or to a location with better
coverage. If your Modem will still not connect, contact Moultrie Mobile
Customer Service.
1. Allow at least 20 seconds for Camera LED to be established
2. Connect Camera USB Cable to Camera
3. Turn on Camera
4. Install fresh batteries in Camera
5. Check for proper connection and integrity of Camera USB Cable
6. Check Camera USB Cable for damage.
7. Contact Moultrie Customer Service
1. Allow at least 3 minutes for Wireless LED to be established
2. Activate the wireless modem via the setup instructions starting
on page 3 of this manual. Verify that the modem successfully activated.
3. Check online for notication. Wait for server to come on-line
1. Wait until Modem connects to network
2. Check camera to determine if new photos have been taken
since last upload
3. Delete photos from Camera, replace SD card, or change Camera
setting to activate Managed Memory
4. Increase monthly plan limit or purchase additional data; visit website
and check status before purchasing additional data
1. Wait until Modem connects to network
1. Set “Transmit Frequency” to once per day
2. Reduce Camera settings for Photo Delay, Multi-Shot, and/or
TimeLapse Interval. Move camera to location that has less trac
3. Replace batteries with alkaline or lithium batteries
1. Reduce Camera settings for Photo Delay, Multi-Shot, and/or
TimeLapse Interval. Move camera to location that has less trac
1. Reduce Camera settings for Photo Delay, Multi-Shot, and/or
TimeLapse Interval
2. Increase monthly data plan
3. Request fewer high resolution images and/or decrease the
resolution setting on the camera.
NOTE: When activating your modem, if it appears to not be properly connecting, please eject battery trays from both camera and modem and remove USB cable, then reattach cable, insert batteries in camera,
then modem. Turn on camera and then press the TEST button on the modem.
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