4 Packaging, transport and storage
20 10014218/00 EN
Every delivered shipment must be checked for the following by the recipient
before acceptance (acknowledgment of receipt):
▪ Completeness based on the delivery slip
▪ External damage of any type.
The checks must take place after unloading when the cartons or transport
container can be accessed from all sides.
Visible damage
If external transport damage is found upon receipt of the shipment, proceed
as follows:
▪ Immediately record the transport damage found in the shipping docu-
ments and have this countersigned by the carrier.
▪ In the event of severe damage, total loss or high damage costs, immedi-
ately notify CEDASPE S.r.l and the relevant insurance company.
▪ After identifying damage, do not modify the condition of the shipment fur-
ther and retain the packaging material until an inspection decision has
been made by the transport company or the insurance company.
▪ Record the details of the damage immediately on site together with the
carrier involved. This is essential for any claim for damages.
▪ If possible, photograph damage to packaging and packaged goods. This
also applies to signs of corrosion on the packaged goods due to moisture
inside the packaging (rain, snow, condensation).
▪ Be absolutely sure to also check the sealed packaging.
Hidden damage
When damage is not determined until unpacking after receipt of the ship-
ment (hidden damage), proceed as follows:
▪ Make the party responsible for the damage liable as soon as possible by
telephone and in writing, and prepare a damage report.
▪ Observe the time periods applicable to such actions in the respective
country. Inquire about these in good time.
With hidden damage, it is very hard to make the transportation company (or
other responsible party) liable. Any insurance claims for such damage can
only be successful if relevant provisions are expressly included in the insur-
ance terms and conditions.
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