4-6 Troubleshooting
Symptom Cause Countermeasure
Blank spots are
printed
PRINTER
PRINTER
PRINTER
PRINTER
PRINTER
PRINTER
Is paper other than that
specified in manuals of the
machine being used?
Use an appropriate type of paper (page 5-7).
The ADF glass is dirty. Clean the ADF glass (page 3-10).
Also, clean the charging needle (page 3-12).
The paper comes out
wrinkled
Is paper other than that
specified in manuals of the
machine being used?
Use an appropriate type of paper (page 5-7).
The paper is damp. Replace the paper with new paper. For
details, see “Loading paper” in the User's
Guide.
Is the paper loaded
properly?
Load the paper properly. For details, see
“Loading paper” in the User’s Guide.
The entire printout is
dirty
PRINTER
The document glass is
dirty.
Clean the document glass (page 3-10).
Also, clean the charging needle (page 3-12).
The rear side of a duplex
printed document shows
through on the front side.
When making duplex copies of a thin
document, the rear side of the document
may be scanned and printed onto the front
document. Lighten the contrast. For details,
see chapter 2, “Advanced copy functions” in
the Copier Guide, chapter 2, “Advanced scan
functions” in the Scanner and Fax Guide, and
chapter 3, “Basic transmission settings” in
“Basic faxing” in the Scanner and Fax Guide.
The edges of the paper
are dirty
PRINTER
The document pad is dirty. Clean the document pad (page 3-10).
Also, clean the charging needle (page 3-12).
The image is slanted
PRINTER
The document is not loaded
correctly.
Load the document correctly. For details, see
“Basic operation” in the User's Guide.
The document is not
suitable for loading in the
ADF.
Use a document that can be loaded in the
ADF. For details, see “Acceptable documents”
(page 5-10)..
Is there anything on the
ADF glass?
Clean the ADF glass (page 3-10).
Also, clean the charging needle (page 3-12).
Is the paper loaded
properly?
Load the paper properly. For details, see
“Acceptable documents” (page 5-10).
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