35
W415-0794 / A / 06.08.10
12.0 TROUBLE SHOOTING
SYMPTOM PROBLEM TEST SOLUTION
Electrode
sparks, burner
ignites, electrode
continues to spark
for complete 7
seconds, burner
shuts down.
Hot and neutral wires
are reversed at control
module.
- Connect the hot wire to the black wire. Connect the
neutral wire to the white wire.
Sensor / fl ame not
connecting
- Raise electrode / sensor up into fl ame.
Main burner fl ame
is a blue, lazy,
transparent fl ame.
Blockage in vent. - Remove blockage. In extremely cold conditions, ice
buildup may occur on the terminal and should be
removed as required.
Flame length
consistently too
large or too small.
Carboning occurs.
Unit is over-fi red or
under-fi red.
- Check pressure readings
- Outlet pressure can be checked by removing cap
(A) and replacing it with a 1/8” NPT barb fi tting.
Next, place pressure gauge tubing over the fi tting.
Gauge should read 3.5” W.C. for natural gas or 10.0”
W.C. for propane. AFTER TAKING PRESSURE
READINGS, BE SURE TO REPLACE CAP TO
RESEAL. DO NOT OVER-TORQUE.
- Leak test with a soap and water solution.
Carbon is being
deposited on
glass, logs or
combustion
chamber
surfaces.
Air shutter has become
blocked.
- Ensure air shutter opening is free of lint or other
obstructions.
Flame is impinging on
the combustion chamber.
- Open air shutter to increase the primary air.
- Check the input rate: check the manifold pressure
and orifi ce size as specifi ed by the rating plate
values.
- Check that the door gasketing is not broken or
missing and that the seal is tight.
- Check that both 3” and 5” vent liners are free of holes
and well sealed at all joints.
- Check that the minimum rise per foot has been
adhered to for any horizontal venting.
White / grey fi lm
forms.
Sulphur from fuel is being
deposited on glass, logs
or combustion chamber
surfaces.
- Clean the glass with a gas fi replace glass cleaner.
DO NOT CLEAN GLASS WHEN HOT. If deposits
are not cleaned off regularly, the glass may become
permanently marked.
Exhaust fumes
smelled in room,
headaches.
Fireplace is spilling. - Check door seal.
- Check pressure relief device.
- Check for chimney blockage.
- Ensure that the paint curing process is complete.
42.6
O
S
MANUAL SHUT-OFF
(SHOWN IN OFF POSITION)
A
!
WARNING
ALWAYS LIGHT THE PILOT WHETHER FOR THE FIRST TIME OR IF THE GAS SUPPLY HAS RAN OUT,
WITH THE GLASS DOOR OPEN OR REMOVED.
TURN OFF THE GAS AND ELECTRICAL POWER BEFORE SERVICING THE APPLIANCE.
APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE HAS COOLED.
DO NOT USE ABRASIVE CLEANERS.
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