Motorised Card Reader
How to Clear Motorised Card Reader Jams
10-2 NCR Personas M Series 5887 Operator Manual
To clear a jam proceed as follows:
1 Open the exterior of the ATM.
2 If your ATM does not have the auto-supervisor option, press the
switch on the operator panel to the supervisor option.
3 Access the card reader as described in ‘Getting Started’.
4 Examine the card reader to find out where the card has jammed.
5 If the card is jammed under the shutter, raise the shutter by
pushing the small button shown below to the side and push the
card back out the front of the card reader. When the card has
been freed, proceed to step 9.
Note: If it is not possible to access the shutter button, on some
rear access machines for example, turn the large pulley (see the
following diagram) to move the card through the card reader.
Turning it towards the front of the card reader will drive the
card out of the entry slot. Turning it backwards will drive the
card into the card capture bin
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