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Loading and Changing the Receipt Printer 22
Removing the Paper Roll 22
Loading the Paper Roll 24
Advancing the Paper 25
Chapter 2: Troubleshooting Problems
Overview 27
Red LED is off or Printer Will Not Print 28
Amber LED Blinking (Slow) 28
Amber LED Blinking (Fast) 29
Receipt Printing is Light or Spotty 31
Stuck Cutter Blade 32
Other Serious Problems 35
Contacting a Service Representative 35
Chapter 3: Service Level Troubleshooting
Diagnostics Overview 37
Startup (Level 0) Diagnostics 38
Printer Configuration (Level 1) 39
Runtime (Level 2) Diagnostics 40
Configuring the Printer 41
Software or hardware configuration 42
Installing the USB Virtual COM Port Driver for Printer 44
Verifying the Installation 57
Windows POS Ready 7 57
Windows 8 59
Windows 10 61
Uninstalling the Drivers 63
Windows POS Ready 7 63
Windows 8 65
Windows 10 67
Configuring Serial Port Number Assignments 69
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