NEC SL1100 - Agent Log in; Single Line Telephone; Using the Headset with Automatic Answer for Acd Agents

Program Num-
ber
Program Name Default
92-06-03 Fill Command - Destination Number (To) Each extension port = 001 ~ 084 (Program
11-02)
Each virtual extension port = 01 ~ 50 (Pro-
gram 11-04)
Each extension group = 1 ~ 32 (Program
11-07)
Each ACD Group = 1 ~ 2
92-07-01 Delete Command - Destination Number (From) Each extension port = 001 ~ 084 (Program
11-02)
Each virtual extension port = 01 ~ 50 (Pro-
gram 11-04)
Each extension group = 1 ~ 32 (Program
11-07)
Each ACD Group = 1 ~ 2
92-07-02 Delete Command - Destination Number (To) Each extension port = 001 ~ 084 (Program
11-02)
Each virtual extension port = 01 ~ 50 (Pro-
gram 11-04)
Each extension group = 1 ~ 32 (Program
11-07)
Each ACD Group = 1 ~ 2
Operation
Using the Headset with Automatic Answer for ACD Agents:
1. With the multiline terminal in an idle state, press Help key.
2. Press the HEADSET key (Program 15-07-01 or SC 751: 05) twice.
• The Headset key blinks when Automatic Headset is activated.
• To cancel Automatic Headset, repeat these steps.
Transferring Trunk Calls to the ACD Pilot Number:
1. While on an outside call, press Transfer key.
2. Dial the ACD Pilot number.
3. Hang up.
• The call is transferred to the ACD group.
Agent Log In
To log in:
Multiline Terminal
1. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752:
*
10).
The ACD LOG IN/LOG OUT key lights.
Single Line Telephone
1. Lift the handset.
2. Dial the ACD Log In service code
*
5 (Program 11-13-01).
SL1100
ISSUE 2.0
1-52
Automatic Call Distribution (ACD)
A