NEC SL2100 - Page 150

Program
No.
Program Name Input Data Default
20-02-27 System Options for Multiline Telephones – ACD
Monitor for Business Mode
0 = Off (ACD Mode)
1 = On (Business Mode)
0
20-06-01 Class of Service for Extensions - Class of Serv-
ice for Extensions
1 ~ 15 Extension 101 is Class
15 and other Extension
are Class 1
20-09-07 Class of Service Options (Incoming Call Service)
– Call Queuing
0 = Off
1 = On
COS 01 ~ 15 = 0
20-13-10 Class of Service Options (Supplementary Serv-
ice) - Barge-In Monitor
0 = Speech
1 = Monitor
COS 01 ~ 15 = 0
20-13-15 Class of Service Options (Supplementary Serv-
ice) - Barge-In, Initiate
0 = Off
1 = On
COS 01 ~ 15 = 0
20-13-16 Class of Service Options (Supplementary Serv-
ice) - Barge-In, Receive
0 = Off
1 = On
COS 01 ~ 15 = 0
20-13-17 Class of Service Options (Supplementary Serv-
ice) - Barge-in Tone/Display (Intrusion Tone)
0 = Off
1 = On
COS 01 ~ 15 = 1
20-13-32 Class of Service Options (Supplementary Serv-
ice) - Deny Multiple Barge-Ins
0 = Off
1 = On
COS 01 ~ 15 = 0
20-13-45 Class of Service Options (Supplementary Serv-
ice) - Mute Key Mode while Call Monitoring
0 = Off
1 = On
COS 01 ~ 15 = 1
20-14-11 Class of Service Options for DISA/E&M -
DISA/Tie Trunk Barge-In
0 = Off
1 = On
COS 01 ~ 15 = 0
20-18-07 Service Tone Timers - Intrusion Tone Repeat
Time
0 ~ 64800 seconds 0
21-01-03 System Options for Outgoing Calls - Trunk Inter-
digit Time (External)
0 ~ 64800 seconds 10
Operation
The call must be set up for about 10 seconds before it can be Monitored. Listen for busy/ring or busy
tone.
To Call Monitor after calling a busy extension:
1. Call a busy extension.
2. Press the Barge-In key (PRG 15-07 or SC 751: 34).
- OR -
The following steps are not available for DISA.
1. Dial the extension number of the busy internal party.
2. Dial the single digit service code or the service code 710.
To Call Monitor without first calling the busy extension:
1. Press Speaker key or lift handset.
2. Dial 710 or press the Barge-In key (PRG 15-07 or SC 751: 34).
3. Dial a busy extension.
If Monitoring is not possible:
• the extension user hears a warning tone.
• the DISA user is rerouted to the defined ring group.
SL2100 ISSUE 1.0
1-136
Call Monitoring
C